Find quick answers to common questions about buying, selling, renting gold, and pledge shop listings.
How do I register my pledge shop?
Go to Pledge Shop from the main menu and click "Register Shop". Fill in your business details and submit the required verification documents for approval.
Does the platform handle payments?
No, True Gold is only an intermediary marketplace. All payments and negotiations happen directly between buyers and sellers.
How can I verify the authenticity of a gold item?
We recommend checking hallmark certification, requesting purity documents from the seller, and getting the item verified at a certified jeweler before completing any purchase.
How do I report a suspicious listing?
Open the listing, click the three-dot menu, and select "Report Listing". Our team reviews every report within 24-48 hours.
How do I list an item for sale?
Go to Sell Gold, click "New Listing", upload clear photos, and add purity, weight, and price details.
Can I edit a listing after posting it?
Yes, open My Posts, select the listing, and click Edit to update details or pricing at any time.
Is there a fee for listing an item?
Basic listings are free. Featured/boosted listings may carry a small promotional fee shown before you confirm.
How does gold renting work?
Owners list gold items available for rent with a daily rate. Renters can request the item, agree on terms, and arrange pickup or delivery directly with the owner.
What happens if a rented item is damaged?
Any damage, deposit, or replacement terms should be agreed upon between both users before the rental starts. True Gold does not mediate these agreements.
How do I find pledge shops near me?
Open Pledge Shop from the main menu and allow location access, or search by area to see nearby verified shops.
How do I save a shop for later?
Tap the bookmark icon on any shop card to add it to your Saved Shops list, accessible from My Account.
Still Need Help?
No worries! Get in touch with our support team, and we'll help you as quickly as possible.
Delete Account?
This action cannot be undone. All your data, listings, and account information will be permanently deleted.
